Privacy Policy

Business Information

Information We May Collect

Depending on how you interact with us, we may collect name, surname, email address, phone number, billing address, delivery address, country, city, preferred language, order details, payment status, product preferences, dress size, measurements, event date, reference images voluntarily shared by the customer, consultation notes, and customer support messages.

For website operation and security, we may also process technical information such as device type, browser, IP address, cookie preferences, pages visited, cart activity, checkout events, and fraud-prevention signals provided by payment or platform partners.

How We Use Information

• To respond to product questions, bridal consultation requests, and customer messages.
• To process orders, payments, invoices, shipping, delivery, returns, and after-sales communication.
• To prepare bridal products according to selected size, color, model, measurements, and written order details.
• To operate, secure, improve, and personalize the website and shopping experience.
• To comply with legal, tax, accounting, consumer protection, customs, and business record obligations.

Sharing With Service Providers

We may share necessary information with service providers that help operate our business, such as Shopify, payment processors, banks, fraud-prevention providers, shipping companies, customs/logistics partners, email or communication tools, analytics providers, professional advisors, and lawful authorities when required.

We do not sell customers' private order information as a standalone product. Information is shared only when reasonably necessary for the service, order, website operation, legal compliance, or customer support.

Cookies & Advertising Technologies

Our website may use essential cookies for cart, checkout, security, language, and website functionality. Subject to applicable settings and consent requirements, analytics or advertising technologies may be used to understand website performance, measure campaigns, and show relevant bridal content.

Customers can manage browser cookie settings and, where available, use privacy or cookie preference tools provided on the website or by their browser/device.

Data Retention & Security

We keep personal information only for as long as reasonably necessary for order fulfillment, customer support, legal obligations, tax/accounting records, fraud prevention, dispute handling, and business operations. We use reasonable technical and organizational safeguards to protect information, but no online system can be guaranteed to be completely risk-free.

Your Rights & Contact

Depending on your country or region, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent for certain processing. Requests can be sent to info@gelinlik21.com.tr. We may need to verify your identity before fulfilling a request.

Last updated: June 2026