Frequently Asked Questions

We know that ordering a vlastní Svatební šaty online is a big decision. Here are honest, clear answers to the questions we hear most often. If you don't find what you're looking pro, our team is always available via WhatsApp.

About Our Dresses

Are your dresses really vyrobeno na objednávku?

ANO. Every single šaty we create is made z scratch based on your personal míry a design preferences. We do not sell off-the-rack or pre-made dresses. Your šaty is crafted exclusively pro you.

Can I customize the design?

Absolutely. We welcome customization requests including výstřih changes, rukáv modifications, látka choices, zdobení preferences, vlečka length, a more. Share your ideas during the konzultace a we will advise on what is possible.

How closely will my šaty match the reference photo I send?

We aim pro high visual similarity to your reference design. However, as each šaty is handcrafted using available premium materials, minor variations v krajka pattern, stone placement, or látka texture may occur. We are transparent about this z the start — your šaty will be beautiful a unique, not a factory copy.

What silhouettes do you offer?

We specialize v Mořská panna / fit-and-flare, Áčkový střih, plesové šaty / Princezna, a straight / column silhouettes. We also create decentní a long-sleeve svatební róby. Browse our collections pro inspiration.

míry & Fit

How do I take my míry at home?

We provide a detailed Remote Measurement Guide s step-by-step instructions a illustrations. You will need a soft measuring tape a ideally a helper. It takes about 10–15 minutes.

What if my míry change before the šaty is ready?

Please inform us immediately if your míry change significantly during výroba. Minor alterations after delivery are normal a expected — we recommend budgeting pro a local tailor visit pro final fitting adjustments.

Do you offer plus-size gowns?

ANO. We create gowns pro Vše body types a sizes. Simply provide your míry a we will craft a šaty that fits a flatters your figure beautifully.

Ordering & platba

How do I place an order?

Start by contacting us via WhatsApp or through our product pages. We will guide you through design selection, míry, a order confirmation before any platba is made.

Is a deposit povinné?

ANO. A deposit is povinné to begin výroba. The remaining balance is due before your šaty is shipped. Full platba detaily are shared during the order confirmation process.

What platba methods do you přijmout?

We přijmout vše major credit a debit cards, as well as other platba methods available through our bezpečný Shopify checkout.

výroba & Timeline

How long does it take to make my šaty?

Standard doba výroby is 6–8 weeks z the date your order is confirmed a deposit is received. Rush orders may be available pro an additional fee — please kontakt us before ordering if you have an urgent timeline.

Will I receive updates during výroba?

ANO. We share progress photos a updates via WhatsApp throughout the výroba process so you can follow your šaty's creation v real time.

What if my wedding date is less than 8 weeks away?

Please kontakt us via WhatsApp before placing an order. Depending on our current workload, we may be able to accommodate a rush order. We will always be honest about what is possible.

doprava & Delivery

Do you ship celosvětově?

ANO. We ship to Vše countries celosvětově via tracked express courier services including DHL, FedEx, a UPS.

How long does doprava take?

International delivery typically takes 3–7 business days after your šaty is dispatched. You will receive a tracking number immediately upon shipment.

Who pays pro import duties a taxes?

Import duties, customs fees, a local taxes are the responsibility of the buyer. We recommend checking your country's import regulations before ordering.

Returns & After-Sales

Can I return my šaty?

As each šaty is custom-made to your míry a specifications, we are unable to přijmout returns pro change-of-mind. However, if there is a clear výroba defect or a significant mismatch z the confirmed design, we review each case individually. Our priority solutions are: alteration support, partial refund pro local tailor assistance, or a remake if necessary.

What if the šaty doesn't fit perfectly upon arrival?

Minor fit adjustments are normal s any na objednávku garment. We recommend visiting a local tailor pro final fitting touches. We are happy to provide guidance on what alterations may be needed.

Communication & Support

How can I kontakt you?

The fastest way to reach us is via WhatsApp. You can also reach us through the kontakt form on our website. We aim to respond within 24 hours.

What languages do you support?

Our team communicates v English, Turkish, Arabic, German, French, a Dutch. We are here pro you v your language.

🌍 International Language Support: Our team provides Svatební consultations a customer support v English, Turkish (Türkçe), German (Deutsch), French (Français), Arabic (العربية), a Dutch (Nederlands). We are here pro you — v your language.