Frequently Asked Questions

We know that ordering a tilpasset Brudekjole online is a big decision. Here are honest, clear answers to the questions we hear most often. If you don't find what you're looking til, our team is always available via WhatsApp.

About Our Dresses

Are your dresses really lavet på bestilling?

JA. Every single kjole we create is made fra scratch based on your personal mål og design preferences. We do not sell off-the-rack or pre-made dresses. Your kjole is crafted exclusively til you.

Can I customize the design?

Absolutely. We welcome customization requests including halsudskæring changes, ærme modifications, stof choices, udsmykning preferences, slæb length, og more. Share your ideas during the konsultation og we will advise on what is possible.

How closely will my kjole match the reference photo I send?

We aim til high visual similarity to your reference design. However, as each kjole is handcrafted using available premium materials, minor variations i blonde pattern, stone placement, or stof texture may occur. We are transparent about this fra the start — your kjole will be beautiful og unique, not a factory copy.

What silhouettes do you offer?

We specialize i Havfrue / fit-and-flare, A-linje, balkjole / Prinsesse, og straight / column silhouettes. We also create modest og long-sleeve brudekjoler. Browse our collections til inspiration.

mål & Fit

How do I take my mål at home?

We provide a detailed Remote Measurement Guide med step-by-step instructions og illustrations. You will need a soft measuring tape og ideally a helper. It takes about 10–15 minutes.

What if my mål change before the kjole is ready?

Please inform us immediately if your mål change significantly during produktion. Minor alterations after delivery are normal og expected — we recommend budgeting til a local tailor visit til final fitting adjustments.

Do you offer plus-size gowns?

JA. We create gowns til Alle body types og sizes. Simply provide your mål og we will craft a kjole that fits og flatters your figure beautifully.

Ordering & betaling

How do I place an order?

Start by contacting us via WhatsApp or through our product pages. We will guide you through design selection, mål, og order confirmation before any betaling is made.

Is a deposit påkrævet?

JA. A deposit is påkrævet to begin produktion. The remaining balance is due before your kjole is shipped. Full betaling detaljer are shared during the order confirmation process.

What betaling methods do you accepter?

We accepter alle major credit og debit cards, as well as other betaling methods available through our sikker Shopify checkout.

produktion & Timeline

How long does it take to make my kjole?

Standard produktionstid is 6–8 weeks fra the date your order is confirmed og deposit is received. Rush orders may be available til an additional fee — please kontakt us before ordering if you have an urgent timeline.

Will I receive updates during produktion?

JA. We share progress photos og updates via WhatsApp throughout the produktion process so you can follow your kjole's creation i real time.

What if my wedding date is less than 8 weeks away?

Please kontakt us via WhatsApp before placing an order. Depending on our current workload, we may be able to accommodate a rush order. We will always be honest about what is possible.

forsendelse & Delivery

Do you ship verdensomspændende?

JA. We ship to Alle countries verdensomspændende via tracked express courier services including DHL, FedEx, og UPS.

How long does forsendelse take?

International delivery typically takes 3–7 business days after your kjole is dispatched. You will receive a tracking number immediately upon shipment.

Who pays til import duties og taxes?

Import duties, customs fees, og local taxes are the responsibility of the buyer. We recommend checking your country's import regulations before ordering.

Returns & After-Sales

Can I return my kjole?

As each kjole is custom-made to your mål og specifications, we are unable to accepter returns til change-of-mind. However, if there is a clear produktion defect or a significant mismatch fra the confirmed design, we review each case individually. Our priority solutions are: alteration support, partial refund til local tailor assistance, or a remake if necessary.

What if the kjole doesn't fit perfectly upon arrival?

Minor fit adjustments are normal med any på bestilling garment. We recommend visiting a local tailor til final fitting touches. We are happy to provide guidance on what alterations may be needed.

Communication & Support

How can I kontakt you?

The fastest way to reach us is via WhatsApp. You can also reach us through the kontakt form on our website. We aim to respond within 24 hours.

What languages do you support?

Our team communicates i English, Turkish, Arabic, German, French, og Dutch. We are here til you i your language.

🌍 International Language Support: Our team provides Brude consultations og customer support i English, Turkish (Türkçe), German (Deutsch), French (Français), Arabic (العربية), og Dutch (Nederlands). We are here til you — i your language.