Frequently Asked Questions

We know that ordering a individuell Brautkleid Online is a big decision. Here are honest, clear answers to the questions we hear most often. If you don't find what you're looking für, our team is always available via WhatsApp.

About Our Dresses

Are your dresses really auf Bestellung gefertigt?

JA. Every single Kleid we create is made von scratch based on your personal Maße und design preferences. We do not sell off-the-rack or pre-made dresses. Your Kleid is crafted exclusively für you.

Can I customize the design?

Absolutely. We welcome customization requests including Ausschnitt changes, Ärmel modifications, Stoff choices, Verzierung preferences, Schleppe length, und more. Share your ideas during the Beratung und we will advise on what is possible.

How closely will my Kleid match the reference photo I send?

We aim für high visual similarity to your reference design. However, as each Kleid is handcrafted using available premium materials, minor variations in Spitze pattern, stone placement, or Stoff texture may occur. We are transparent about this von the start — your Kleid will be beautiful und unique, not a factory copy.

What silhouettes do you offer?

We specialize in Meerjungfrau / fit-and-flare, A-Linie, Ballkleid / Prinzessin, und straight / column silhouettes. We also create Modest und long-sleeve Brautroben. Browse our collections für inspiration.

Maße & Fit

How do I take my Maße at home?

We provide a detailed Remote Measurement Guide mit step-by-step instructions und illustrations. You will need a soft measuring tape und ideally a helper. It takes about 10–15 minutes.

What if my Maße change before the Kleid is ready?

Please inform us immediately if your Maße change significantly during Produktion. Minor alterations after delivery are normal und expected — we recommend budgeting für a local tailor visit für final fitting adjustments.

Do you offer plus-size gowns?

JA. We create gowns für Alle body types und sizes. Simply provide your Maße und we will craft a Kleid that fits und flatters your figure beautifully.

Ordering & Zahlung

How do I place an order?

Start by contacting us via WhatsApp or through our product pages. We will guide you through design selection, Maße, und order confirmation before any Zahlung is made.

Is a deposit Erforderlich?

JA. A deposit is Erforderlich to begin Produktion. The remaining balance is due before your Kleid is shipped. Full Zahlung Details are shared during the order confirmation process.

What Zahlung methods do you Akzeptieren?

We Alle akzeptieren major credit und debit cards, as well as other Zahlung methods available through our Sicher Shopify checkout.

Produktion & Timeline

How long does it take to make my Kleid?

Standard Produktionszeit is 6–8 weeks von the date your order is confirmed und deposit is received. Rush orders may be available für an additional fee — please Kontakt us before ordering if you have an urgent timeline.

Will I receive updates during Produktion?

JA. We share progress photos und updates via WhatsApp throughout the Produktion process so you can follow your Kleid's creation in real time.

What if my wedding date is less than 8 weeks away?

Please Kontakt us via WhatsApp before placing an order. Depending on our current workload, we may be able to accommodate a rush order. We will always be honest about what is possible.

Versand & Delivery

Do you ship weltweit?

JA. We ship to Alle countries weltweit via tracked express courier services including DHL, FedEx, und UPS.

How long does Versand take?

International delivery typically takes 3–7 business days after your Kleid is dispatched. You will receive a tracking number immediately upon shipment.

Who pays für import duties und taxes?

Import duties, customs fees, und local taxes are the responsibility of the buyer. We recommend checking your country's import regulations before ordering.

Returns & After-Sales

Can I return my Kleid?

As each Kleid is custom-made to your Maße und specifications, we are unable to Akzeptieren returns für change-of-mind. However, if there is a clear Produktion defect or a significant mismatch von the confirmed design, we review each case individually. Our priority solutions are: alteration support, partial refund für local tailor assistance, or a remake if necessary.

What if the Kleid doesn't fit perfectly upon arrival?

Minor fit adjustments are normal mit any auf Bestellung garment. We recommend visiting a local tailor für final fitting touches. We are happy to provide guidance on what alterations may be needed.

Communication & Support

How can I Kontakt you?

The fastest way to reach us is via WhatsApp. You can also reach us through the Kontakt form on our website. We aim to respond within 24 hours.

What languages do you support?

Our team communicates in English, Turkish, Arabic, German, French, und Dutch. We are here für you in your language.

🌍 International Language Support: Our team provides Braut consultations und customer support in English, Turkish (Türkçe), German (Deutsch), French (Français), Arabic (العربية), und Dutch (Nederlands). We are here für you — in your language.