Frequently Asked Questions

We know that ordering a προσαρμοσμένο Νυφικό online is a big decision. Here are honest, clear answers to the questions we hear most often. If you don't find what you're looking για, our team is always available via WhatsApp.

About Our Dresses

Are your dresses really κατασκευή κατά παραγγελία?

ΝΑΙ. Every single φόρεμα we create is made από scratch based on your personal μετρήσεις και design preferences. We do not sell off-the-rack or pre-made dresses. Your φόρεμα is crafted exclusively για you.

Can I customize the design?

Absolutely. We welcome customization requests including λαιμόκοψη changes, μανίκι modifications, ύφασμα choices, διακόσμηση preferences, ουρά length, και more. Share your ideas during the συμβουλευτική και we will advise on what is possible.

How closely will my φόρεμα match the reference photo I send?

We aim για high visual similarity to your reference design. However, as each φόρεμα is handcrafted using available premium materials, minor variations σε δαντέλα pattern, stone placement, or ύφασμα texture may occur. We are transparent about this από the start — your φόρεμα will be beautiful και unique, not a factory copy.

What silhouettes do you offer?

We specialize σε Γοργονέ / fit-and-flare, Γραμμή Α, φόρεμα μπάλα / Πριγκίπισσα, και straight / column silhouettes. We also create σεμνό και long-sleeve νυφικές τουαλέτες. Browse our collections για inspiration.

μετρήσεις & Fit

How do I take my μετρήσεις at home?

We provide a detailed Remote Measurement Guide με step-by-step instructions και illustrations. You will need a soft measuring tape και ideally a helper. It takes about 10–15 minutes.

What if my μετρήσεις change before the φόρεμα is ready?

Please inform us immediately if your μετρήσεις change significantly during παραγωγή. Minor alterations after delivery are normal και expected — we recommend budgeting για a local tailor visit για final fitting adjustments.

Do you offer plus-size gowns?

ΝΑΙ. We create gowns για Όλα body types και sizes. Simply provide your μετρήσεις και we will craft a φόρεμα that fits και flatters your figure beautifully.

Ordering & πληρωμή

How do I place an order?

Start by contacting us via WhatsApp or through our product pages. We will guide you through design selection, μετρήσεις, και order confirmation before any πληρωμή is made.

Is a deposit απαιτείται?

ΝΑΙ. A deposit is απαιτείται to begin παραγωγή. The remaining balance is due before your φόρεμα is shipped. Full πληρωμή λεπτομέρειες are shared during the order confirmation process.

What πληρωμή methods do you αποδοχή?

We αποδοχή όλων major credit και debit cards, as well as other πληρωμή methods available through our ασφαλές Shopify checkout.

παραγωγή & Timeline

How long does it take to make my φόρεμα?

Standard χρόνος παραγωγής is 6–8 weeks από the date your order is confirmed και deposit is received. Rush orders may be available για an additional fee — please επικοινωνία us before ordering if you have an urgent timeline.

Will I receive updates during παραγωγή?

ΝΑΙ. We share progress photos και updates via WhatsApp throughout the παραγωγή process so you can follow your φόρεμα's creation σε real time.

What if my wedding date is less than 8 weeks away?

Please επικοινωνία us via WhatsApp before placing an order. Depending on our current workload, we may be able to accommodate a rush order. We will always be honest about what is possible.

αποστολή & Delivery

Do you ship παγκοσμίως?

ΝΑΙ. We ship to Όλα countries παγκοσμίως via tracked express courier services including DHL, FedEx, και UPS.

How long does αποστολή take?

International delivery typically takes 3–7 business days after your φόρεμα is dispatched. You will receive a tracking number immediately upon shipment.

Who pays για import duties και taxes?

Import duties, customs fees, και local taxes are the responsibility of the buyer. We recommend checking your country's import regulations before ordering.

Returns & After-Sales

Can I return my φόρεμα?

As each φόρεμα is custom-made to your μετρήσεις και specifications, we are unable to αποδοχή returns για change-of-mind. However, if there is a clear παραγωγή defect or a significant mismatch από the confirmed design, we review each case individually. Our priority solutions are: alteration support, partial refund για local tailor assistance, or a remake if necessary.

What if the φόρεμα doesn't fit perfectly upon arrival?

Minor fit adjustments are normal με any κατά παραγγελία garment. We recommend visiting a local tailor για final fitting touches. We are happy to provide guidance on what alterations may be needed.

Communication & Support

How can I επικοινωνία you?

The fastest way to reach us is via WhatsApp. You can also reach us through the επικοινωνία form on our website. We aim to respond within 24 hours.

What languages do you support?

Our team communicates σε English, Turkish, Arabic, German, French, και Dutch. We are here για you σε your language.

🌍 International Language Support: Our team provides Νυφικό consultations και customer support σε English, Turkish (Türkçe), German (Deutsch), French (Français), Arabic (العربية), και Dutch (Nederlands). We are here για you — σε your language.