Frequently Asked Questions

We know that ordering a personalizzato Abito da sposa online is a big decision. Here are honest, clear answers to the questions we hear most often. If you don't find what you're looking per, our team is always available via WhatsApp.

About Our Dresses

Are your dresses really realizzato su ordinazione?

SÌ. Every single abito we create is made da scratch based on your personal misure e design preferences. We do not sell off-the-rack or pre-made dresses. Your abito is crafted exclusively per you.

Can I customize the design?

Absolutely. We welcome customization requests including scollatura changes, manica modifications, tessuto choices, decorazione preferences, strascico length, e more. Share your ideas during the consulenza e we will advise on what is possible.

How closely will my abito match the reference photo I send?

We aim per high visual similarity to your reference design. However, as each abito is handcrafted using available premium materials, minor variations in pizzo pattern, stone placement, or tessuto texture may occur. We are transparent about this da the start — your abito will be beautiful e unique, not a factory copy.

What silhouettes do you offer?

We specialize in Sirena / fit-and-flare, Linea ad A, abito da ballo / Principessa, e straight / column silhouettes. We also create modesto e long-sleeve abiti da sposa. Browse our collections per inspiration.

misure & Fit

How do I take my misure at home?

We provide a detailed Remote Measurement Guide con step-by-step instructions e illustrations. You will need a soft measuring tape e ideally a helper. It takes about 10–15 minutes.

What if my misure change before the abito is ready?

Please inform us immediately if your misure change significantly during produzione. Minor alterations after delivery are normal e expected — we recommend budgeting per a local tailor visit per final fitting adjustments.

Do you offer plus-size gowns?

SÌ. We create gowns per Tutto body types e sizes. Simply provide your misure e we will craft a abito that fits e flatters your figure beautifully.

Ordering & pagamento

How do I place an order?

Start by contacting us via WhatsApp or through our product pages. We will guide you through design selection, misure, e order confirmation before any pagamento is made.

Is a deposit obbligatorio?

SÌ. A deposit is obbligatorio to begin produzione. The remaining balance is due before your abito is shipped. Full pagamento dettagli are shared during the order confirmation process.

What pagamento methods do you accetta?

We accetta tutto major credit e debit cards, as well as other pagamento methods available through our sicuro Shopify checkout.

produzione & Timeline

How long does it take to make my abito?

Standard tempo di produzione is 6–8 weeks da the date your order is confirmed e deposit is received. Rush orders may be available per an additional fee — please contatto us before ordering if you have an urgent timeline.

Will I receive updates during produzione?

SÌ. We share progress photos e updates via WhatsApp throughout the produzione process so you can follow your abito's creation in real time.

What if my wedding date is less than 8 weeks away?

Please contatto us via WhatsApp before placing an order. Depending on our current workload, we may be able to accommodate a rush order. We will always be honest about what is possible.

spedizione & Delivery

Do you ship in tutto il mondo?

SÌ. We ship to Tutto countries in tutto il mondo via tracked express courier services including DHL, FedEx, e UPS.

How long does spedizione take?

International delivery typically takes 3–7 business days after your abito is dispatched. You will receive a tracking number immediately upon shipment.

Who pays per import duties e taxes?

Import duties, customs fees, e local taxes are the responsibility of the buyer. We recommend checking your country's import regulations before ordering.

Returns & After-Sales

Can I return my abito?

As each abito is custom-made to your misure e specifications, we are unable to accetta returns per change-of-mind. However, if there is a clear produzione defect or a significant mismatch da the confirmed design, we review each case individually. Our priority solutions are: alteration support, partial refund per local tailor assistance, or a remake if necessary.

What if the abito doesn't fit perfectly upon arrival?

Minor fit adjustments are normal con any su ordinazione garment. We recommend visiting a local tailor per final fitting touches. We are happy to provide guidance on what alterations may be needed.

Communication & Support

How can I contatto you?

The fastest way to reach us is via WhatsApp. You can also reach us through the contatto form on our website. We aim to respond within 24 hours.

What languages do you support?

Our team communicates in English, Turkish, Arabic, German, French, e Dutch. We are here per you in your language.

🌍 International Language Support: Our team provides Sposa consultations e customer support in English, Turkish (Türkçe), German (Deutsch), French (Français), Arabic (العربية), e Dutch (Nederlands). We are here per you — in your language.