Frequently Asked Questions

We know that ordering a indywidualny Suknia ślubna online is a big decision. Here are honest, clear answers to the questions we hear most often. If you don't find what you're looking dla, our team is always available via WhatsApp.

About Our Dresses

Are your dresses really wykonane na zamówienie?

TAK. Every single suknia we create is made z scratch based on your personal wymiary i design preferences. We do not sell off-the-rack or pre-made dresses. Your suknia is crafted exclusively dla you.

Can I customize the design?

Absolutely. We welcome customization requests including dekolt changes, rękaw modifications, tkanina choices, zdobienie preferences, tren length, i more. Share your ideas during the konsultacja i we will advise on what is possible.

How closely will my sukienka match the reference photo I send?

We aim dla high visual similarity to your reference design. However, as each suknia is handcrafted using available premium materials, minor variations w koronka pattern, stone placement, or tkanina texture may occur. We are transparent about this z the start — your suknia will be beautiful i unique, not a factory copy.

What silhouettes do you offer?

We specialize w Syrena / fit-and-flare, Linia A, suknia balowa / Księżniczka, i straight / column silhouettes. We also create skromny i long-sleeve suknie ślubne. Browse our collections dla inspiration.

wymiary & Fit

How do I take my wymiary at home?

We provide a detailed Remote Measurement Guide z step-by-step instructions i illustrations. You will need a soft measuring tape i ideally a helper. It takes about 10–15 minutes.

What if my wymiary change before the sukienka is ready?

Please inform us immediately if your wymiary change significantly during produkcja. Minor alterations after delivery are normal i expected — we recommend budgeting dla a local tailor visit dla final fitting adjustments.

Do you offer plus-size gowns?

TAK. We create gowns dla Wszystko body types i sizes. Simply provide your wymiary i we will craft a suknia that fits i flatters your figure beautifully.

Ordering & płatność

How do I place an order?

Start by contacting us via WhatsApp or through our product pages. We will guide you through design selection, wymiary, i order confirmation before any płatność is made.

Is a deposit wymagane?

TAK. A deposit is wymagane to begin produkcja. The remaining balance is due before your suknia is shipped. Full płatność szczegóły are shared during the order confirmation process.

What płatność methods do you zaakceptuj?

We zaakceptuj wszystko major credit i debit cards, as well as other płatność methods available through our bezpieczny Shopify checkout.

produkcja & Timeline

How long does it take to make my sukienka?

Standard czas produkcji is 6–8 weeks z the date your order is confirmed i deposit is received. Rush orders may be available dla an additional fee — please kontakt us before ordering if you have an urgent timeline.

Will I receive updates during produkcja?

TAK. We share progress photos i updates via WhatsApp throughout the produkcja process so you can follow your suknia's creation w real time.

What if my wedding date is less than 8 weeks away?

Please kontakt us via WhatsApp before placing an order. Depending on our current workload, we may be able to accommodate a rush order. We will always be honest about what is possible.

wysyłka & Delivery

Do you ship na cały świat?

TAK. We ship to Wszystko countries na cały świat via tracked express courier services including DHL, FedEx, i UPS.

How long does wysyłka take?

International delivery typically takes 3–7 business days after your suknia is dispatched. You will receive a tracking number immediately upon shipment.

Who pays dla import duties i taxes?

Import duties, customs fees, i local taxes are the responsibility of the buyer. We recommend checking your country's import regulations before ordering.

Returns & After-Sales

Can I return my sukienka?

As each suknia is custom-made to your wymiary i specifications, we are unable to zaakceptuj returns dla change-of-mind. However, if there is a clear produkcja defect or a significant mismatch z the confirmed design, we review each case individually. Our priority solutions are: alteration support, partial refund dla local tailor assistance, or a remake if necessary.

What if the sukienka doesn't fit perfectly upon arrival?

Minor fit adjustments are normal z any na zamówienie garment. We recommend visiting a local tailor dla final fitting touches. We are happy to provide guidance on what alterations may be needed.

Communication & Support

How can I kontakt you?

The fastest way to reach us is via WhatsApp. You can also reach us through the kontakt form on our website. We aim to respond within 24 hours.

What languages do you support?

Our team communicates w English, Turkish, Arabic, German, French, i Dutch. We are here dla you w your language.

🌍 International Language Support: Our team provides Ślubny consultations i customer support w English, Turkish (Türkçe), German (Deutsch), French (Français), Arabic (العربية), i Dutch (Nederlands). We are here dla you — w your language.