Frequently Asked Questions

We know that ordering a personalizat Rochie de mireasă online is a big decision. Here are honest, clear answers to the questions we hear most often. If you don't find what you're looking pentru, our team is always available via WhatsApp.

About Our Dresses

Are your dresses really realizat la comandă?

DA. Every single rochie we create is made din scratch based on your personal măsuri și design preferences. We do not sell off-the-rack or pre-made dresses. Your rochie is crafted exclusively pentru you.

Can I customize the design?

Absolutely. We welcome customization requests including decolteu changes, mânecă modifications, material choices, ornament preferences, trenă length, și more. Share your ideas during the consultație și we will advise on what is possible.

How closely will my rochie match the reference photo I send?

We aim pentru high visual similarity to your reference design. However, as each rochie is handcrafted using available premium materials, minor variations în dantelă pattern, stone placement, or material texture may occur. We are transparent about this din the start — your rochie will be beautiful și unique, not a factory copy.

What silhouettes do you offer?

We specialize în Sirenă / fit-and-flare, Linie A, rochie de bal / Prințesă, și straight / column silhouettes. We also create modest și long-sleeve rochii de mireasă. Browse our collections pentru inspiration.

măsuri & Fit

How do I take my măsuri at home?

We provide a detailed Remote Measurement Guide cu step-by-step instructions și illustrations. You will need a soft measuring tape și ideally a helper. It takes about 10–15 minutes.

What if my măsuri change before the rochie is ready?

Please inform us immediately if your măsuri change significantly during producție. Minor alterations after delivery are normal și expected — we recommend budgeting pentru a local tailor visit pentru final fitting adjustments.

Do you offer plus-size gowns?

DA. We create gowns pentru Toate body types și sizes. Simply provide your măsuri și we will craft a rochie that fits și flatters your figure beautifully.

Ordering & plată

How do I place an order?

Start by contacting us via WhatsApp or through our product pages. We will guide you through design selection, măsuri, și order confirmation before any plată is made.

Is a deposit necesar?

DA. A deposit is necesar to begin producție. The remaining balance is due before your rochie is shipped. Full plată detalii are shared during the order confirmation process.

What plată methods do you acceptă?

We acceptă tot major credit și debit cards, as well as other plată methods available through our sigur Shopify checkout.

producție & Timeline

How long does it take to make my rochie?

Standard timp de producție is 6–8 weeks din the date your order is confirmed și deposit is received. Rush orders may be available pentru an additional fee — please contact us before ordering if you have an urgent timeline.

Will I receive updates during producție?

DA. We share progress photos și updates via WhatsApp throughout the producție process so you can follow your rochie's creation în real time.

What if my wedding date is less than 8 weeks away?

Please contact us via WhatsApp before placing an order. Depending on our current workload, we may be able to accommodate a rush order. We will always be honest about what is possible.

livrare & Delivery

Do you ship la nivel mondial?

DA. We ship to Toate countries la nivel mondial via tracked express courier services including DHL, FedEx, și UPS.

How long does livrare take?

International delivery typically takes 3–7 business days after your rochie is dispatched. You will receive a tracking number immediately upon shipment.

Who pays pentru import duties și taxes?

Import duties, customs fees, și local taxes are the responsibility of the buyer. We recommend checking your country's import regulations before ordering.

Returns & After-Sales

Can I return my rochie?

As each rochie is custom-made to your măsuri și specifications, we are unable to acceptă returns pentru change-of-mind. However, if there is a clear producție defect or a significant mismatch din the confirmed design, we review each case individually. Our priority solutions are: alteration support, partial refund pentru local tailor assistance, or a remake if necessary.

What if the rochie doesn't fit perfectly upon arrival?

Minor fit adjustments are normal cu any la comandă garment. We recommend visiting a local tailor pentru final fitting touches. We are happy to provide guidance on what alterations may be needed.

Communication & Support

How can I contact you?

The fastest way to reach us is via WhatsApp. You can also reach us through the contact form on our website. We aim to respond within 24 hours.

What languages do you support?

Our team communicates în English, Turkish, Arabic, German, French, și Dutch. We are here pentru you în your language.

🌍 International Language Support: Our team provides Mireasă consultations și customer support în English, Turkish (Türkçe), German (Deutsch), French (Français), Arabic (العربية), și Dutch (Nederlands). We are here pentru you — în your language.