Frequently Asked Questions

We know that ordering a индивидуальный Свадебное платье онлайн is a big decision. Here are honest, clear answers to the questions we hear most often. If you don't find what you're looking для, our team is always available via WhatsApp.

About Our Dresses

Are your dresses really изготовлено на заказ?

ДА. Every single платье we create is made из scratch based on your personal мерки и design preferences. We do not sell off-the-rack or pre-made dresses. Your платье is crafted exclusively для you.

Can I customize the design?

Absolutely. We welcome customization requests including вырез changes, рукав modifications, ткань choices, декор preferences, шлейф length, и more. Share your ideas during the консультация и we will advise on what is possible.

How closely will my платье match the reference photo I send?

We aim для high visual similarity to your reference design. However, as each платье is handcrafted using available premium materials, minor variations в кружево pattern, stone placement, or ткань texture may occur. We are transparent about this из the start — your платье will be beautiful и unique, not a factory copy.

What silhouettes do you offer?

We specialize в Русалка / fit-and-flare, А-силуэт, пышное платье / Принцесса, и straight / column silhouettes. We also create скромный и long-sleeve свадебные наряды. Browse our collections для inspiration.

мерки & Fit

How do I take my мерки at home?

We provide a detailed Remote Measurement Guide с step-by-step instructions и illustrations. You will need a soft measuring tape и ideally a helper. It takes about 10–15 minutes.

What if my мерки change before the платье is ready?

Please inform us immediately if your мерки change significantly during производство. Minor alterations after delivery are normal и expected — we recommend budgeting для a local tailor visit для final fitting adjustments.

Do you offer plus-size gowns?

ДА. We create gowns для Все body types и sizes. Simply provide your мерки и we will craft a платье that fits и flatters your figure beautifully.

Ordering & оплата

How do I place an order?

Start by contacting us via WhatsApp or through our product pages. We will guide you through design selection, мерки, и order confirmation before any оплата is made.

Is a deposit обязательно?

ДА. A deposit is обязательно to begin производство. The remaining balance is due before your платье is shipped. Full оплата детали are shared during the order confirmation process.

What оплата methods do you принять?

We принять все major credit и debit cards, as well as other оплата methods available through our безопасный Shopify checkout.

производство & Timeline

How long does it take to make my платье?

Standard срок производства is 6–8 weeks из the date your order is confirmed и deposit is received. Rush orders may be available для an additional fee — please контакт us before ordering if you have an urgent timeline.

Will I receive updates during производство?

ДА. We share progress photos и updates via WhatsApp throughout the производство process so you can follow your платье's creation в real time.

What if my wedding date is less than 8 weeks away?

Please контакт us via WhatsApp before placing an order. Depending on our current workload, we may be able to accommodate a rush order. We will always be honest about what is possible.

доставка & Delivery

Do you ship по всему миру?

ДА. We ship to Все countries по всему миру via tracked express courier services including DHL, FedEx, и UPS.

How long does доставка take?

International delivery typically takes 3–7 business days after your платье is dispatched. You will receive a tracking number immediately upon shipment.

Who pays для import duties и taxes?

Import duties, customs fees, и local taxes are the responsibility of the buyer. We recommend checking your country's import regulations before ordering.

Returns & After-Sales

Can I return my платье?

As each платье is custom-made to your мерки и specifications, we are unable to принять returns для change-of-mind. However, if there is a clear производство defect or a significant mismatch из the confirmed design, we review each case individually. Our priority solutions are: alteration support, partial refund для local tailor assistance, or a remake if necessary.

What if the платье doesn't fit perfectly upon arrival?

Minor fit adjustments are normal с any на заказ garment. We recommend visiting a local tailor для final fitting touches. We are happy to provide guidance on what alterations may be needed.

Communication & Support

How can I контакт you?

The fastest way to reach us is via WhatsApp. You can also reach us through the контакт form on our website. We aim to respond within 24 hours.

What languages do you support?

Our team communicates в English, Turkish, Arabic, German, French, и Dutch. We are here для you в your language.

🌍 International Language Support: Our team provides свадебный consultations и customer support в English, Turkish (Türkçe), German (Deutsch), French (Français), Arabic (العربية), и Dutch (Nederlands). We are here для you — в your language.