Frequently Asked Questions

We know that ordering a Özel Gelinlik Online is a big decision. Here are honest, clear answers to the questions we hear most often. If you don't find what you're looking için, our team is always available via WhatsApp.

About Our Dresses

Are your dresses really Siparişe özel üretim?

EVET. Every single Gelinlik we create is made -den scratch based on your personal Ölçüler ve design preferences. We do not sell off-the-rack or pre-made dresses. Your Gelinlik is crafted exclusively için you.

Can I customize the design?

Absolutely. We welcome customization requests including Yaka changes, Kol modifications, Kumaş choices, Süsleme preferences, Kuyruk length, ve more. Share your ideas during the Danışmanlık ve we will advise on what is possible.

How closely will my Elbise match the reference photo I send?

We aim için high visual similarity to your reference design. However, as each Gelinlik is handcrafted using available premium materials, minor variations içinde Dantel pattern, stone placement, or Kumaş texture may occur. We are transparent about this -den the start — your Gelinlik will be beautiful ve unique, not a factory copy.

What silhouettes do you offer?

We specialize içinde Balık model / fit-and-flare, A kesim, Balo gelinliği / Prenses, ve straight / column silhouettes. We also create Kapalı ve long-sleeve Gelinlikler. Browse our collections için inspiration.

Ölçüler & Fit

How do I take my Ölçüler at home?

We provide a detailed Remote Measurement Guide ile step-by-step instructions ve illustrations. You will need a soft measuring tape ve ideally a helper. It takes about 10–15 minutes.

What if my Ölçüler change before the Elbise is ready?

Please inform us immediately if your Ölçüler change significantly during Üretim. Minor alterations after delivery are normal ve expected — we recommend budgeting için a local tailor visit için final fitting adjustments.

Do you offer plus-size gowns?

EVET. We create gowns için Tümü body types ve sizes. Simply provide your Ölçüler ve we will craft a Gelinlik that fits ve flatters your figure beautifully.

Ordering & Ödeme

How do I place an order?

Start by contacting us via WhatsApp or through our product pages. We will guide you through design selection, Ölçüler, ve order confirmation before any Ödeme is made.

Is a deposit Gerekli?

EVET. A deposit is Gerekli to begin Üretim. The remaining balance is due before your Gelinlik is shipped. Full Ödeme Detaylar are shared during the order confirmation process.

What Ödeme methods do you Kabul et?

We Tümünü kabul et major credit ve debit cards, as well as other Ödeme methods available through our Güvenli Shopify checkout.

Üretim & Timeline

How long does it take to make my Elbise?

Standard Üretim süresi is 6–8 weeks -den the date your order is confirmed ve deposit is received. Rush orders may be available için an additional fee — please İletişim us before ordering if you have an urgent timeline.

Will I receive updates during Üretim?

EVET. We share progress photos ve updates via WhatsApp throughout the Üretim process so you can follow your Gelinlik's creation içinde real time.

What if my wedding date is less than 8 weeks away?

Please İletişim us via WhatsApp before placing an order. Depending on our current workload, we may be able to accommodate a rush order. We will always be honest about what is possible.

Kargo & Delivery

Do you ship Dünya çapında?

EVET. We ship to Tümü countries Dünya çapında via tracked express courier services including DHL, FedEx, ve UPS.

How long does Kargo take?

International delivery typically takes 3–7 business days after your Gelinlik is dispatched. You will receive a tracking number immediately upon shipment.

Who pays için import duties ve taxes?

Import duties, customs fees, ve local taxes are the responsibility of the buyer. We recommend checking your country's import regulations before ordering.

Returns & After-Sales

Can I return my Elbise?

As each Gelinlik is custom-made to your Ölçüler ve specifications, we are unable to Kabul et returns için change-of-mind. However, if there is a clear Üretim defect or a significant mismatch -den the confirmed design, we review each case individually. Our priority solutions are: alteration support, partial refund için local tailor assistance, or a remake if necessary.

What if the Elbise doesn't fit perfectly upon arrival?

Minor fit adjustments are normal ile any Siparişe özel garment. We recommend visiting a local tailor için final fitting touches. We are happy to provide guidance on what alterations may be needed.

Communication & Support

How can I İletişim you?

The fastest way to reach us is via WhatsApp. You can also reach us through the İletişim form on our website. We aim to respond within 24 hours.

What languages do you support?

Our team communicates içinde English, Turkish, Arabic, German, French, ve Dutch. We are here için you içinde your language.

🌍 International Language Support: Our team provides Gelin consultations ve customer support içinde English, Turkish (Türkçe), German (Deutsch), French (Français), Arabic (العربية), ve Dutch (Nederlands). We are here için you — içinde your language.