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1. Business and Policy Information

This policy is issued by NISAI Bridal / Nil Wedding Dress, an online bridal atelier offering wedding dresses, bridal gowns, modest bridal designs, couture-inspired gowns, accessories and related bridal products. Our products may include ready-to-ship items, made-to-order items, customized bridal garments and products prepared according to selected size, color, fabric, sleeve, neckline, train, veil or styling preferences.

Even when a product is made with bridal-specific care or prepared for a customer’s selected preferences, the return policy shown here remains the applicable website policy for eligible orders. This means that customers may request a return within 14 days from delivery for defective or non-defective products, as long as all return conditions are met.

The official return policy URL for this policy is: https://www.nisai.site/policies/refund-policy

2. Countries Covered by This Policy

This policy applies to the countries selected in our Google Merchant Center return policy settings and to orders shipped to the destinations listed below, unless a specific mandatory consumer law in the customer’s country provides a stronger non-waivable right.

3. Return Window: 14 Days From Delivery

Customers may request a return within 14 days from the date of delivery. The return window begins when the delivery carrier marks the package as delivered, when the package is received at the delivery address, or when delivery is otherwise confirmed by the shipping provider.

To stay within the return window, the customer must contact us and begin the return request process within 14 days of delivery. A return request submitted after the 14-day period may be refused unless applicable law requires a different result.

The customer should inspect the product carefully after delivery. Bridal garments are delicate and may include lace, tulle, beadwork, pearls, crystals, embroidery, corset structures, detachable details, trains, veils or special fabric layers. Early inspection helps both the customer and our team determine whether the product is eligible for return, exchange, repair or another solution.

4. Returns Accepted for Defective and Non-Defective Products

4.1 Defective Products

We accept returns for defective products when the product has a confirmed manufacturing issue, material issue, workmanship issue, wrong item issue, missing essential part, or damage that is not caused by customer handling, customer alteration, washing, wearing, storage, event use, third-party tailoring or misuse.

For defective product claims, we may request clear photos, videos, packaging images, order information and a description of the issue. This evidence helps us review the request fairly and quickly. If the product is confirmed as defective and meets the policy conditions, we may offer a return, exchange, repair, replacement or refund according to the circumstances and applicable law.

4.2 Non-Defective Products

We also accept returns for non-defective products within 14 days from delivery. A non-defective return may include a customer preference change, size preference, styling preference, color preference, event change or other reason that is not caused by a product defect.

Non-defective products must still be returned in new, unused, unwashed, unaltered and complete condition. A returned bridal product that shows signs of wear, perfume, makeup, body marks, stains, dust, pet hair, smoke odor, event use, photography use, tailoring, repair attempt, washing, steaming damage or missing accessories may be refused or may not qualify for a refund.

5. Exchanges Are Accepted

NISAI Bridal accepts exchanges within the same 14-day return window. Exchanges may be requested for eligible products when the customer wants a different size, color, model, veil option, product type or other available alternative.

Exchange approval depends on product availability, production schedule, returned product condition, price difference, customization level and the timing of the request. If the requested exchange product has a higher price, the customer may need to pay the difference before the exchange is processed. If the requested exchange product has a lower price, the difference may be refunded or handled according to the payment method and applicable law.

An exchange is not completed until the original product has been received, inspected and approved by our team. Sending a product back without approval or without following the return instructions may delay or prevent the exchange.

6. Product Condition Required for Return or Exchange

Returned and exchanged products must be in new condition. For this policy, “new condition” means the product is unused, unworn, unwashed, unaltered, undamaged, clean, complete and returned with all original included items.

The product must be free from perfume, deodorant, makeup, body marks, stains, dust, floor marks, pet hair, smoke odor, food odor, moisture damage, storage damage, event wear, outdoor wear, photography-session wear, tailoring marks, repair attempts, missing labels, missing detachable parts or missing accessories.

Bridal products often include delicate materials and detailed workmanship. Reasonable inspection is allowed, but handling beyond normal inspection may make the item ineligible for return. Examples of handling beyond normal inspection include wearing the dress for an event, long photo sessions, outdoor walking, alteration appointments, repeated try-ons by several people, washing, steaming, dry cleaning or using the product in a way that changes its original condition.

7. Return Methods: Mail and Approved Drop-Off Point

Approved returns may be sent back by mail or through an approved drop-off point when available for the customer’s location. The exact return method, carrier option, address, return label and instructions will be provided after the return request is reviewed.

Customers must not send products back before receiving return instructions. Unauthorized returns may be delayed, refused, returned to sender or held until the customer provides the required information. A return is considered authorized only when NISAI Bridal provides written return instructions through an official channel.

The customer should pack the bridal product carefully to protect delicate fabric, lace, beadwork, pearls, crystals, corset elements, buttons, detachable sleeves, belts, veils, trains, garment bags and any other included items. Poor packaging may cause damage during return transit and may affect refund eligibility.

8. Free Downloadable and Printable Return Label

For approved returns, NISAI Bridal provides a return label that can be downloaded and printed free of charge. The return label must be used according to the instructions provided with the return approval.

The free return label applies to the approved return shipment under this policy. The label may be limited to the return carrier, service level, destination, validity period and instructions provided by NISAI Bridal. If the customer uses a different carrier, ships to a different address, ignores the label instructions or sends the return without authorization, the shipment may not be covered by the free return label terms.

The customer should keep proof of shipment, tracking information and drop-off receipt until the return is fully processed. NISAI Bridal is not responsible for delays caused by missing tracking information, incorrect return handling, wrong address use or failure to follow the provided instructions.

9. Restocking Fee: 10% of Product Price

A 10% restocking fee applies to eligible returned products. The restocking fee is calculated on the product price. This fee helps cover inspection, handling, repacking, quality control, administrative processing and restocking work required for delicate bridal products.

Example: if the product price is 1,500 USD, the 10% restocking fee is 150 USD. If the return is approved and no other lawful deduction applies, the refund amount would generally be calculated after deducting the applicable 10% restocking fee from the product price.

The restocking fee may not apply where mandatory consumer law does not allow it, where NISAI Bridal decides to waive it in writing, or where a different legally required remedy applies for a confirmed defective product.

10. Refund Processing Time: Up to 30 Days

Refunds are processed within up to 30 days after the returned product has been received, inspected and approved by NISAI Bridal. The 30-day refund processing period begins after the return is received and approved, not merely when the customer sends the package.

Refunds are usually issued to the original payment method used for the order. Depending on the payment provider, bank, card issuer or international payment system, it may take additional time for the refunded amount to appear in the customer’s account after NISAI Bridal completes the refund.

If the returned product does not meet the required condition, if items are missing, if the return is unauthorized, or if the product shows signs of use or alteration, NISAI Bridal may refuse the refund, offer a partial solution where lawful, or contact the customer for further information.

11. Custom, Made-to-Order and Bridal-Specific Products

NISAI Bridal products may be produced or prepared with bridal-specific details such as size, color tone, neckline, sleeve type, train length, lace pattern, modesty level, veil option, corset structure, fabric selection or customer styling preference.

Because this website policy accepts returns for defective and non-defective products, custom or made-to-order status does not automatically remove the 14-day return eligibility shown in this policy. However, the product must still be returned in new, unused, unwashed, unaltered and complete condition, and the 10% restocking fee applies unless prohibited by applicable law.

If a product has been altered after delivery, tailored by a third party, washed, steamed, worn, used for an event, damaged, stained, scented or changed from its original delivered condition, it may no longer qualify as a new-condition return.

12. Items That May Not Qualify for Return

A return may be refused if the product does not meet the conditions of this policy. The following examples may make a product ineligible for return or exchange:

• The return request is made after the 14-day return window.
• The product is used, worn, washed, dry-cleaned, steamed, altered or repaired.
• The product has makeup marks, perfume, odor, stains, dust, floor marks, pet hair or smoke odor.
• The product was worn at a wedding, engagement, photoshoot, fitting event or other occasion.
• The product is missing labels, detachable parts, belts, veils, sleeves, buttons, garment bag, accessories or original included items.
• The product was damaged because of customer handling, poor storage, washing, ironing, steaming, tailoring or misuse.
• The product was sent without authorization or without following the return instructions.
• The customer used a different address, carrier or return method without approval.

13. How to Start a Return or Exchange

To request a return or exchange, the customer should contact NISAI Bridal through our official website contact page, official email, official WhatsApp channel or the official order communication channel used for the purchase.

The request should include the order number, customer name, delivery date, product name, reason for return or exchange, photos of the product, photos of packaging if relevant, and any supporting information needed to review the request.

After receiving the request, NISAI Bridal will review the information and provide the next steps. If the return or exchange is approved, we will provide return instructions and a downloadable/printable return label free of charge.

14. Inspection After Return Delivery

Every returned bridal product is inspected after it reaches us. Inspection may include checking the fabric, lining, lace, beads, pearls, crystals, embroidery, zipper, buttons, corset structure, sleeves, train, veil, detachable parts, labels, packaging and overall condition.

The inspection determines whether the returned item is still in new condition and whether it qualifies for refund, exchange or another solution. If the product passes inspection, the refund or exchange process continues according to this policy.

If the product does not pass inspection, NISAI Bridal may refuse the return, offer a partial refund where lawful, return the item to the customer, or contact the customer to discuss the available options.

15. Original Shipping, Duties, Taxes and Customs

If an order included separate original shipping charges, express delivery charges, customs duties, taxes, import fees, brokerage fees or government charges, those amounts may be handled according to applicable law, payment provider rules and the specific reason for return.

The return label for approved returns is provided free of charge as stated in this policy. However, customs duties, import taxes, local taxes or government charges may be outside NISAI Bridal’s direct control. Customers are responsible for cooperating with customs, courier and import processes when required.

If a refund is issued, it is generally calculated based on the eligible refundable amount after the 10% restocking fee, unless mandatory law requires a different calculation.

16. Damaged, Wrong or Missing Items

If the customer receives a damaged item, wrong item or package with missing essential parts, the customer should contact us as soon as possible and within the 14-day return window. The customer should include clear photos of the product, the packaging, the shipping label and the issue.

If the issue is confirmed, NISAI Bridal may provide a return, exchange, replacement, repair, refund or another appropriate solution. The solution depends on the type of issue, product availability, customer location, production timeline, legal requirements and whether the returned product is in the required condition.

17. Customer Responsibility During the Return Process

The customer is responsible for following the return instructions, using the approved return label correctly, packing the product safely, returning all included items, providing accurate information and keeping shipment proof.

The customer should not wash, clean, alter, repair, wear or use the product after deciding to request a return. Any change in condition may affect return eligibility and refund approval.

Customers should also make sure that the returned product is shipped within the timeframe provided in the return instructions. Delayed shipments may cause the return to be refused if the delay prevents fair inspection or violates the instructions.

18. NISAI Bridal Responsibility During the Return Process

NISAI Bridal is responsible for reviewing return requests, providing instructions for approved returns, providing a free downloadable/printable return label for approved returns, inspecting returned products and processing eligible refunds within the stated refund processing period.

We aim to handle return and exchange requests professionally, clearly and fairly. Because bridal products are delicate and often high-value, inspection may require careful review before a final decision is made.

19. Communication and Official Channels

All return and exchange communication should be made through official NISAI Bridal channels. Messages sent to unofficial accounts, personal accounts, comments, social media replies or unrelated channels may not be sufficient to start a return request.

A return is not approved until NISAI Bridal provides clear written return instructions. Asking a question, sending a complaint, receiving an automatic response or discussing a product does not by itself mean that a return has been approved.

20. Policy Consistency With Merchant Listings

This website return policy is intended to match the return policy information shown in our product listings and merchant account settings. The key terms are:

• Returns are accepted for defective products.
• Returns are accepted for non-defective products.
• Exchanges are accepted.
• The accepted product condition is new only.
• The return window is 14 days.
• The return methods are mail and approved drop-off point.
• The return label is downloadable and printable.
• The return label is provided free of charge for approved returns.
• The restocking fee is 10% of the product price.
• The refund processing time is up to 30 days after return receipt, inspection and approval.

21. Legal Rights and Mandatory Consumer Protection

Nothing in this policy is intended to remove or reduce any non-waivable consumer rights that apply in the customer’s country or region. If mandatory consumer protection law gives the customer rights that cannot legally be limited by this policy, those mandatory rights will apply.

Where the law allows NISAI Bridal to apply this policy, the terms stated here will apply to the fullest extent permitted. If any part of this policy is found to be invalid or unenforceable, the remaining parts will continue to apply.

22. Policy Updates

NISAI Bridal may update this Refund, Return and Exchange Policy from time to time to reflect operational changes, legal requirements, platform requirements, shipping changes or customer service improvements.

The version published on this page applies to eligible orders according to the timing and terms shown at checkout, on the website and in the applicable order records.