Shipping Policy | NISAI Bridal :root { --nisai-ink: #2b2623; --nisai-soft-ink: #5f5048; --nisai-muted: #7c6a60; --nisai-gold: #b8875f; --nisai-border: #ead8c9; --nisai-cream: #fffaf6; --nisai-cream-2: #fff3e8; --nisai-white: #ffffff; --nisai-shadow: 0 10px 30px rgba(84, 55, 38, 0.07); } .nisai-shipping-policy { max-width: 1060px; margin: 0 auto; padding: 48px 22px 64px; font-family: Arial, Helvetica, sans-serif; color: var(--nisai-ink); line-height: 1.72; background: var(--nisai-cream); } .nisai-shipping-policy * { box-sizing: border-box; } .nisai-policy-hero { background: linear-gradient(135deg, #fff8f0 0%, #f4e1d1 100%); border: 1px solid var(--nisai-border); border-radius: 22px; padding: 34px 28px; margin-bottom: 30px; text-align: center; box-shadow: var(--nisai-shadow); } .nisai-shipping-policy h1, .nisai-shipping-policy h2, .nisai-shipping-policy h3 { color: #1f1a17; line-height: 1.25; letter-spacing: -0.02em; } .nisai-shipping-policy h1 { font-size: 36px; margin: 0 0 12px; } .nisai-shipping-policy h2 { font-size: 24px; margin: 38px 0 14px; padding-bottom: 9px; border-bottom: 1px solid var(--nisai-border); } .nisai-shipping-policy h3 { font-size: 18px; margin: 26px 0 10px; color: #6b4937; } .nisai-shipping-policy p { margin: 0 0 14px; font-size: 15.5px; color: var(--nisai-ink); } .nisai-shipping-policy ul { margin: 10px 0 18px 22px; padding: 0; } .nisai-shipping-policy li { margin-bottom: 8px; font-size: 15.5px; } .nisai-policy-subtitle { max-width: 820px; margin: 0 auto; font-size: 16px; color: var(--nisai-soft-ink); } .nisai-policy-meta { margin-top: 18px; font-size: 13.5px; color: var(--nisai-muted); } .nisai-summary-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 14px; margin: 28px 0; } .nisai-summary-card { background: var(--nisai-white); border: 1px solid var(--nisai-border); border-radius: 16px; padding: 18px; box-shadow: var(--nisai-shadow); } .nisai-summary-card strong { display: block; color: #7a4c32; text-transform: uppercase; font-size: 12.5px; letter-spacing: 0.045em; margin-bottom: 5px; } .nisai-summary-card span { display: block; color: var(--nisai-ink); font-size: 16px; font-weight: 600; } .nisai-important-box, .nisai-google-box { background: #ffffff; border-radius: 16px; padding: 20px 22px; margin: 24px 0; box-shadow: var(--nisai-shadow); } .nisai-important-box { border-left: 4px solid var(--nisai-gold); } .nisai-google-box { border: 1px solid var(--nisai-border); background: #fffdf9; } .nisai-table-wrap { overflow-x: auto; border: 1px solid var(--nisai-border); border-radius: 16px; margin: 18px 0 26px; background: #fff; } .nisai-shipping-policy table { width: 100%; border-collapse: collapse; min-width: 720px; } .nisai-shipping-policy th, .nisai-shipping-policy td { border-bottom: 1px solid #f0ded0; padding: 13px 14px; text-align: left; vertical-align: top; font-size: 14.5px; } .nisai-shipping-policy th { background: #fff1e4; color: #5d3f2e; font-size: 13px; text-transform: uppercase; letter-spacing: 0.04em; } .nisai-shipping-policy tr:last-child td { border-bottom: 0; } .nisai-small-note { color: var(--nisai-muted); font-size: 13.5px; } .nisai-footer-note { margin-top: 36px; padding-top: 20px; border-top: 1px solid var(--nisai-border); color: var(--nisai-muted); font-size: 13.5px; } @media (max-width: 800px) { .nisai-shipping-policy { padding: 34px 16px 48px; } .nisai-policy-hero { padding: 28px 18px; } .nisai-shipping-policy h1 { font-size: 29px; } .nisai-shipping-policy h2 { font-size: 21px; } .nisai-summary-grid { grid-template-columns: 1fr; } }

1. Scope and Acceptance

1.1 Application to All Shipments

This Shipping Policy applies to every shipment connected with products and services sold by NISAI Bridal / NIL WEDDING DRESS, including wedding dresses, bridal gowns, veils, accessories, samples, repairs, replacements, approved returns, exchanges, split shipments and reshipments.

By accessing the website, browsing products, submitting information, requesting a quotation, communicating through an official channel, paying a deposit, placing an order, approving production, accepting dispatch, receiving delivery or otherwise using our services, the customer accepts this Shipping Policy to the fullest extent permitted by applicable law.

Bridal commerce may involve delicate fabrics, handwork, lace, tulle, beadwork, pearls, crystals, embroidery, custom measurements, personal styling choices, international shipping, customs clearance and event timing. For this reason, this policy is intentionally detailed and explains both customer duties and merchant procedures.

1.2 Official Written Records Control

Shipping-related exceptions, promises, guarantees, route changes, carrier changes, free upgrades, deadline promises or special arrangements are valid only when confirmed by NISAI Bridal through an official written channel. Verbal discussion, social media comments, informal messages, screenshots without context, translation summaries, automated replies or unofficial staff comments do not modify this policy unless expressly confirmed in writing.

We may rely on order confirmations, invoices, payment records, customer approvals, production notes, uploaded materials, shipping labels, tracking records, carrier delivery proof, photographs, messages, system logs and other reasonable evidence when reviewing shipping, delivery, damage, delay or return-to-sender issues.

2. Shipping Cost and Checkout Calculation

2.1 Standard Shipping Cost

Standard shipping is calculated as 15% of the order total, unless a different shipping cost, promotion, shipping method or local rule is clearly displayed at checkout. The shipping charge is shown before payment is completed.

Example: if the order total is 1,200 USD, the standard shipping cost is 180 USD. If the order total is 1,800 USD, the standard shipping cost is 270 USD. Any shipping cost shown at checkout should be reviewed by the customer before completing the order.

2.2 Shipping Fees Are Separate From Product Price

Shipping fees are separate from the product price unless the checkout page clearly states that shipping is included or free. Shipping fees may include carrier transportation, international handling, packaging, logistics preparation, oversized parcel handling, remote-area surcharges, service fees, insurance-related costs or other logistics costs.

Where legally permitted, shipping fees may be non-refundable after an order has been shipped, except where the applicable Refund Policy, mandatory consumer law or a written decision by NISAI Bridal provides otherwise.

2.3 Extra Charges Caused by Customer Action

Extra charges caused by customer action or inaction are the customer’s responsibility to the fullest extent permitted by law. This includes wrong address details, missing phone number, failed delivery attempts, refusal of delivery, uncollected parcels, customs non-cooperation, storage fees, redelivery fees, rerouting fees, return-to-sender fees or reshipment costs.

3. Order Cut-Off Time and Business Days

3.1 Cut-Off Time

The standard order cut-off time is 2:00 PM Istanbul time (GMT+03:00). Orders, approvals, measurements, payments or required information received after the cut-off time may be treated as received on the next operational business day.

3.2 Operational Days

Our standard fulfillment and processing days are Monday through Saturday, excluding days when production, logistics, carriers, suppliers, customs offices or public services are unavailable. Carrier transit days may also be Monday through Saturday depending on the destination, carrier, local delivery network and public holidays.

3.3 Business Days and Calendar Days

Unless a section expressly says “calendar days,” all handling, fulfillment, production, dispatch and transit estimates in this policy are business-day estimates. Public holidays, customs closures, carrier holidays, severe weather disruptions and non-operational days may extend delivery timelines.

4. Handling, Production, Preparation and Dispatch

4.1 Handling and Fulfillment Time

Handling and fulfillment time is generally 2–60 business days. This period covers order review, payment confirmation, measurement or customization review, material preparation, production, lace work, beadwork, sewing, pressing, quality control, packing, label creation and handover to the shipping carrier.

Many bridal products are not ordinary ready-to-ship items. A wedding dress may require delicate production steps, customer-specific preparation, fabric inspection, embellishment review, packing care and final quality control before it can be safely dispatched.

4.2 Production Separate From Transit

Production, preparation and handling time are separate from carrier transit time. Transit time begins after the package has been handed over to the shipping carrier or accepted into the carrier network. Delivery estimates should be understood as the combination of handling time plus transit time.

4.3 Dispatch Dates Are Estimates

Dispatch dates are estimates unless NISAI Bridal expressly confirms a guaranteed dispatch date in official writing. Dispatch may be affected by busy season, material availability, lace supply, beadwork time, quality-control findings, unpaid balance, missing measurements, unclear customization details, customer change requests, customs documentation or carrier availability.

4.4 Customer-Caused Delay

Customer-caused delay extends preparation, handling, dispatch and delivery timelines. Examples include late measurements, inaccurate measurements, unclear approvals, unpaid balance, wrong address, missing phone number, missing customs information, failure to respond to production questions or changes requested after order confirmation.

We may pause production or dispatch until required information, approval, payment or documentation is complete. Any delay caused by missing or inaccurate customer information remains the customer’s responsibility to the fullest extent permitted by law.

5. Transit Time and Estimated Delivery

5.1 Standard Transit Time

Carrier transit time is generally 0–7 business days after carrier handover, depending on destination country, destination region, local carrier network, customs process, delivery address accuracy, carrier route, holidays and operational conditions.

5.2 Total Estimated Delivery Time

The total estimated delivery time is generally 2–67 business days, calculated as 2–60 business days for handling, production and fulfillment plus 0–7 business days for carrier transit after dispatch.

5.3 Estimates Are Not Event-Date Guarantees

Delivery estimates are provided for planning and customer transparency. They are not wedding-date, event-date, photography-date or travel-date guarantees unless NISAI Bridal expressly confirms a guaranteed delivery commitment in official writing.

The customer should order early enough to allow for production, shipping, customs clearance, inspection after delivery, potential steaming, local tailoring and event preparation. We are not liable for event-related losses such as venue fees, photography costs, travel changes, replacement dress purchases or ceremony timing issues caused by delivery delay, except where mandatory law provides otherwise.

6. Shipping Destinations and International Delivery

6.1 Available Destinations

NISAI Bridal ships to destinations made available at checkout and/or configured in our merchant shipping settings. Availability may vary by country, region, carrier access, customs restrictions, payment screening, product size, parcel volume, remote-area status or operational limitations.

6.2 Conditional International Delivery

International delivery is conditional on successful carrier acceptance, customs clearance, lawful import, accurate customer information and compliance with destination-country requirements. We may refuse, hold, cancel or modify shipment arrangements where a destination becomes unavailable, legally restricted, high-risk or commercially impractical.

6.3 Local Handling Not Guaranteed

We may choose reliable international carriers and provide shipment documentation, but we do not control every local delivery procedure after the parcel enters the destination network. Local delivery attempts, depot storage, parcel lockers, customs inspection, local courier decisions and final-mile route choices may depend on the carrier and destination country.

7. Carrier Selection and Logistics Control

7.1 Carrier Choice

NISAI Bridal may choose the carrier, service level, route, pickup schedule, packaging method and documentation method. Carriers may include international courier companies, postal networks, freight providers, local couriers or alternative logistics partners depending on the destination and parcel requirements.

We may change carriers without prior notice when needed for reliability, cost, availability, service disruption, customs compatibility, parcel size, destination restrictions or compliance requirements.

7.2 Independent Carrier Conduct

Carriers are independent logistics providers and are not employees of NISAI Bridal. Driver decisions, depot delays, scan errors, route changes, attempted delivery windows, customs requests and local handling may be controlled by the carrier or local delivery network.

7.3 Carrier Terms Apply

Customers must follow carrier rules and delivery procedures, including signature requests, identification requirements, pickup point instructions, customs payment instructions, address correction procedures, delivery rescheduling and parcel collection deadlines.

8. Address Accuracy and Customer Availability

8.1 Complete Address Required

The customer must provide a complete, current and accurate delivery address before dispatch. This includes recipient name, street, building number, apartment number, district, city, region, postal code, country, phone number, email address and any relevant delivery note.

We may delay shipment or refuse responsibility for wrong-address delivery where the customer provided incorrect, incomplete or outdated address information.

8.2 Reachable Contact Required

The customer must provide a working phone number with country code and an active email address. Some destinations or carriers may require a tax ID, national ID, customs broker contact, local phone number or additional import information before delivery.

If the carrier, customs authority or NISAI Bridal cannot reach the customer, delivery may be delayed, returned, held, stored or cancelled. Any related cost may be the customer’s responsibility to the fullest extent permitted by law.

8.3 Delivery Acceptance Duty

The customer must accept delivery or collect the parcel when instructed. Missed delivery attempts, ignored carrier calls, uncollected depot parcels, refusal of delivery or failure to schedule delivery may result in storage fees, redelivery fees, return-to-sender charges, reshipment charges or cancellation consequences.

9. Customs, Duties, Taxes and Import Compliance

9.1 Buyer Pays Import Charges Unless Clearly Included

Unless the checkout page clearly states otherwise, the customer is responsible for destination-country customs duties, VAT, import taxes, brokerage fees, local handling fees, customs storage charges, government charges and other import-related costs.

9.2 Customer Knows Local Rules

The customer is responsible for understanding destination import rules and for cooperating with customs requests. This may include textile import rules, personal import limits, tax ID requirements, customs forms, declared value questions, import permissions, courier payment links or broker instructions.

9.3 Customs Delay Excluded From Delivery Guarantee

Customs delay is outside our direct control and does not automatically mean that NISAI Bridal failed to ship the order properly. Customs inspection, valuation review, recipient ID requests, duty disputes, unpaid tax, local backlog or missing customer response may extend delivery time.

10. Delivery Evidence, Risk and Tracking Records

10.1 Tracking Records

Tracking records are evidence of shipping and delivery events. Tracking may show acceptance scan, export handover, customs event, local depot arrival, attempted delivery, delivered scan, delivery exception, refused delivery or return-to-sender update.

10.2 Delivery to Supplied Address

Delivery to the address supplied by the customer may satisfy the delivery obligation where lawful. Delivery may be made to the named recipient, a family member, reception desk, concierge, workplace mailroom, parcel locker, neighbor, building staff or another person accepted by the carrier at the delivery location.

10.3 Post-Delivery Loss

Post-delivery theft, internal building loss, mailroom loss, parcel locker access problems or loss after confirmed delivery may not be NISAI Bridal’s responsibility where lawful. We may ask the customer to contact the carrier, building management, local authority or local delivery network.

11. Packaging, Compression and Inspection

11.1 Protective Packaging

Bridal products may be packed using garment bags, boxes, inner wrapping, tissue, hangers, accessory pouches, moisture protection or other commercially reasonable packaging. We choose packaging by balancing safety, cost, customs practicality, carrier restrictions and product protection.

11.2 Compression and Wrinkles

Folding, compression, wrinkles, temporary volume reduction and package marks can occur during shipment, especially with tulle, trains, voluminous skirts, veils, lace layers and structured bridal garments. Normal unpacking, careful hanging, professional steaming or settling may be needed after delivery.

Normal shipping compression or expected fabric wrinkling does not automatically mean the product is defective.

11.3 Immediate Inspection

Customers should inspect the parcel and garment immediately upon delivery. This includes checking box condition, moisture, visible damage, missing accessories, stains, tears, labels, product identity, garment bag, detachable parts and packaging.

12. Lost, Damaged, Delayed or Stolen Parcels

12.1 Carrier Investigation

Lost, damaged, delayed or stolen parcel claims may require carrier investigation. We may wait for carrier findings before deciding whether a replacement, repair, refund, shipping claim or other remedy is available.

12.2 Damage Evidence Required

Damage claims require timely evidence. The customer should provide photos or videos of the outer box, shipping label, inner packaging, garment bag, product, damaged area and all included items. Late claims or claims without evidence may be difficult to verify.

12.3 Delayed Shipments

A shipment may be delayed due to customs review, carrier backlog, public holidays, severe weather, address correction, unpaid import charges, remote-area delivery, local disruptions or customer non-response. NISAI Bridal may assist reasonably, but carrier and customs timing may be outside our direct control.

13. Refused, Undeliverable and Returned Shipments

13.1 Refused Delivery

If the customer refuses delivery without written approval from NISAI Bridal, the customer may be responsible for shipping fees, return-to-sender costs, customs charges, storage charges, handling costs, reshipment costs and any lawful deductions.

13.2 Undeliverable Parcels

A parcel may become undeliverable because of an incorrect address, missing phone number, customs non-cooperation, unavailable recipient, restricted location, failed delivery attempts, unpaid import charges or local carrier limitations.

13.3 Return-to-Sender

If a parcel is returned to sender, NISAI Bridal will review the reason. If the return was caused by customer action or inaction, reshipment or refund may require deduction of shipping, return, storage, customs, handling and administrative costs where lawful.

14. Returns, Exchanges and Return Shipping Alignment

14.1 Refund Policy Controls Return Eligibility

Product return eligibility, exchange eligibility, return window, product condition, restocking fee and refund processing time are governed by our Refund, Return and Exchange Policy. This Shipping Policy does not replace the Refund Policy.

14.2 Approved Return Labels

For approved returns under the Refund Policy, NISAI Bridal may provide a downloadable and printable return label free of charge according to the published Refund Policy and applicable Merchant Center settings. The customer must use the approved label and follow the provided return instructions.

14.3 Unauthorized Return Shipments

Unauthorized returns, receiver-pay shipments, cash-on-delivery shipments, returns sent to the wrong address, returns sent without tracking or returns sent with a different carrier without approval may be refused, delayed or excluded from the free approved-return-label process.

15. Split Shipments, Replacements and Reshipments

15.1 Split Shipments

Orders containing multiple products, accessories, veils, detachable parts, samples, replacements or custom items may be shipped separately when needed for production, inventory, carrier, customs or operational reasons.

15.2 Replacement Shipments

Replacement shipments may be offered after review where a product, parcel or carrier issue is confirmed. Replacement timing depends on product availability, production capacity, destination rules, carrier service and applicable law.

15.3 Reshipments

Reshipments caused by customer error, refusal, wrong address, non-collection, customs non-cooperation or unpaid import charges may require additional payment before reshipment is arranged.

16. Policy Consistency With Checkout and Google Merchant Center

This website shipping policy is intended to match the shipping information submitted to Google Merchant Center and shown at checkout. The key shipping settings are:

• Order cut-off time: 2:00 PM Istanbul time (GMT+03:00).
• Handling / fulfillment days: Monday through Saturday.
• Handling / fulfillment time: 2–60 business days.
• Transit days: Monday through Saturday where supported by the carrier.
• Transit time: 0–7 business days after carrier handover.
• Total estimated delivery time: 2–67 business days.
• Shipping cost: 15% of the order total, unless checkout clearly displays another applicable rate.
• Shipping destinations: destinations available at checkout and in merchant shipping settings.
• Customs, duties, taxes and import charges: customer responsibility unless checkout clearly states otherwise.

17. Mandatory Rights and Legal Compliance

Nothing in this Shipping Policy is intended to remove, reduce or limit any non-waivable consumer rights that apply in the customer’s country or region. If mandatory consumer protection law provides stronger rights than this policy, those mandatory rights will apply.

Where the law allows NISAI Bridal to apply this policy, the terms stated here will apply to the fullest extent permitted. If any part of this policy is found invalid or unenforceable, the remaining parts will continue to apply.

18. Policy Updates and Contact

NISAI Bridal may update this Shipping Policy from time to time to reflect operational changes, carrier changes, Google Merchant Center requirements, checkout configuration, destination availability, legal requirements or customer service improvements.

For shipping questions, customers may contact us through our official website contact page or by email at salihcelebi@gmail.com. Customers should include order number, customer name, delivery country, product name, tracking number if available and a clear explanation of the shipping question.

Legal note: This policy is a business and ecommerce policy template for publication on the NISAI Bridal website. It should be reviewed by a qualified legal professional before publication, especially for international sales, consumer protection rules, import-tax wording and country-specific mandatory rights.