Frequently Asked Questions

We know that ordering a anpassad Brudklänning online is a big decision. Here are honest, clear answers to the questions we hear most often. If you don't find what you're looking för, our team is always available via WhatsApp.

About Our Dresses

Are your dresses really tillverkad på beställning?

JA. Every single klänning we create is made från scratch based on your personal mått och design preferences. We do not sell off-the-rack or pre-made dresses. Your klänning is crafted exclusively för you.

Can I customize the design?

Absolutely. We welcome customization requests including halsringning changes, ärm modifications, tyg choices, dekoration preferences, släp length, och more. Share your ideas during the konsultation och we will advise on what is possible.

How closely will my klänning match the reference photo I send?

We aim för high visual similarity to your reference design. However, as each klänning is handcrafted using available premium materials, minor variations i spets pattern, stone placement, or tyg texture may occur. We are transparent about this från the start — your klänning will be beautiful och unique, not a factory copy.

What silhouettes do you offer?

We specialize i Sjöjungfru / fit-and-flare, A-linje, balklänning / Prinsessa, och straight / column silhouettes. We also create modest och long-sleeve brudklänningar. Browse our collections för inspiration.

mått & Fit

How do I take my mått at home?

We provide a detailed Remote Measurement Guide med step-by-step instructions och illustrations. You will need a soft measuring tape och ideally a helper. It takes about 10–15 minutes.

What if my mått change before the klänning is ready?

Please inform us immediately if your mått change significantly during produktion. Minor alterations after delivery are normal och expected — we recommend budgeting för a local tailor visit för final fitting adjustments.

Do you offer plus-size gowns?

JA. We create gowns för Alla body types och sizes. Simply provide your mått och we will craft a klänning that fits och flatters your figure beautifully.

Ordering & betalning

How do I place an order?

Start by contacting us via WhatsApp or through our product pages. We will guide you through design selection, mått, och order confirmation before any betalning is made.

Is a deposit obligatoriskt?

JA. A deposit is obligatoriskt to begin produktion. The remaining balance is due before your klänning is shipped. Full betalning detaljer are shared during the order confirmation process.

What betalning methods do you acceptera?

We acceptera alla major credit och debit cards, as well as other betalning methods available through our säker Shopify checkout.

produktion & Timeline

How long does it take to make my klänning?

Standard produktionstid is 6–8 weeks från the date your order is confirmed och deposit is received. Rush orders may be available för an additional fee — please kontakt us before ordering if you have an urgent timeline.

Will I receive updates during produktion?

JA. We share progress photos och updates via WhatsApp throughout the produktion process so you can follow your klänning's creation i real time.

What if my wedding date is less than 8 weeks away?

Please kontakt us via WhatsApp before placing an order. Depending on our current workload, we may be able to accommodate a rush order. We will always be honest about what is possible.

frakt & Delivery

Do you ship världen över?

JA. We ship to Alla countries världen över via tracked express courier services including DHL, FedEx, och UPS.

How long does frakt take?

International delivery typically takes 3–7 business days after your klänning is dispatched. You will receive a tracking number immediately upon shipment.

Who pays för import duties och taxes?

Import duties, customs fees, och local taxes are the responsibility of the buyer. We recommend checking your country's import regulations before ordering.

Returns & After-Sales

Can I return my klänning?

As each klänning is custom-made to your mått och specifications, we are unable to acceptera returns för change-of-mind. However, if there is a clear produktion defect or a significant mismatch från the confirmed design, we review each case individually. Our priority solutions are: alteration support, partial refund för local tailor assistance, or a remake if necessary.

What if the klänning doesn't fit perfectly upon arrival?

Minor fit adjustments are normal med any på beställning garment. We recommend visiting a local tailor för final fitting touches. We are happy to provide guidance on what alterations may be needed.

Communication & Support

How can I kontakt you?

The fastest way to reach us is via WhatsApp. You can also reach us through the kontakt form on our website. We aim to respond within 24 hours.

What languages do you support?

Our team communicates i English, Turkish, Arabic, German, French, och Dutch. We are here för you i your language.

🌍 International Language Support: Our team provides Brud consultations och customer support i English, Turkish (Türkçe), German (Deutsch), French (Français), Arabic (العربية), och Dutch (Nederlands). We are here för you — i your language.